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Hobby Tools Australia has a commitment to running a safe
and secure online website so we would like to share our policies and information
with you. Follow this link
for any further help
Your Personal Information
When you give us any information such as your name, address, telephone
number, e-mail address etc. that information will only be used by Hobby Tools
Australia.
We do not sell or make this information available to any one else.
Ordering
A user friendly shopping cart for all your
ordering. This method accepts all payment types including credit card, direct
debit, cheque and money order. We now also have a
Manual Order
Form that can be printed out. If you would prefer to order this way just
print out the
Manual Order Form and view the postage charges below to work out the correct
rate.
Security
When you buy a product from Hobby Tools Australia you are transacting using
Ezimerchant - The secure
shopping cart system. Ezimerchant incorporates industry standard SSL 3.0 data encryption at 128 bit using the internationally trusted
company Comodo.

Payment Options
You
can pay using MasterCard or Visa, Direct Debit, PayPal,
Money Order and Cheques. Money Orders and Cheques must be made out in
Australian dollars and drawn against an Australian Bank. These will
have to clear our account before goods are sent.
We use the secure
services of
eWAY - Payment Gateway Services
for all our credit card transactions from the site. They in turn connect with
Westpac to finalise the transaction. The secure
server that performs the processing of the payment is protected by the latest in
hardware firewall technology. This ensures your private information is kept
private throughout the payment process.
Where do I enter my
promotional code?
When you're a subscriber to our website we issue
Codes for discount offers. Once you've selected all the items you'd like,
proceed to the checkout. After entering your address, on the payment page,
there's a space for you to enter a discount or promotional code.
(Subscribe to offers)
Delivery
charges and information
Dispatching customer orders on time and efficiently is important
here at Hobby Tools Australia. We notify you as soon as orders are dispatched.
We use Australia Post for most Domestic and International shipments. All
charges are at delivery and packaging cost.
The shopping cart
calculates the freight charges once you have completed your order and proceeded
to the checkout.
Delivery charges
will automatically be added to all Domestic orders under $400.00 - orders more
than $400.00 will have delivery charges quoted with a second email.
**
Please Note: On bulky or very large boxed orders there could be a freight
surcharge. (This will also depend on which state its going to as well) - We will
notify you of this when it happens.**
With all international orders
there is a minimum freight charge of $10.00, we will send a second email to you
if there is any further freight
charges that you will need to pay. All overseas freight is sent with Australia Post.
All orders are sent
within 24 - 48 hours of receipt. This will allow for any unusual delays which may
occur and most orders are sent within 24 hours of receipt. The only exception to
this is when a stock line has run out. We try to maintain a 95% stock holding at
all times.
Please note all
small orders are sent economy to keep the freight charges as low as possible,
these parcels cannot be tracked and are sent at customers own risk. If you would
like express postage please specify this and a surcharge will have to be paid for.
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Total Order
Value |
Freight Charges
Victoria |
Freight Charges
All Other States
|
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$0 - $49.99 |
$5.95 |
$6.95 |
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$50.00 - $99.99 |
$6.95 |
$7.95 |
|
$100.00 - $149.99 |
$8.50 |
$9.95 |
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$150.00 - $199.99 |
$10.50 |
$12.50 |
|
$200.00 - $399.00 |
$12.95 |
$15.95 |
|
$400.00 + |
Quoted |
Quoted |
|
International Delivery |
Quoted |
**
Please Note: On bulky or very large boxed orders there could be a freight
surcharge. (This will also depend on which state its going to as well) - We will
notify you of this when it happens.**
Please allow at
least 24
hours to process your order and then the following delivery times will apply.
|
Delivery within Melbourne |
next working day |
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From Melbourne to: all other
locations within Victoria |
1 - 3 working days |
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From Melbourne to: Sydney,
Brisbane, Adelaide and Hobart |
2-3
working days |
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From Melbourne to: Perth and
Darwin |
3-5 working days |
|
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To all other interstate
locations from Melbourne |
4-7 working days |
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International Delivery |
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Delivery to over 200 countries (Economy Air
Mail) |
3 - 12 working days |
International
Orders:
With all international orders there is a
minimum freight charge of $10.00, we will send a second email to you if there is
any further freight
charges that you will need to pay. All overseas freight is sent with Australia Post.
To
deter credit card fraud when you confirm your order, your IP address will be
logged.
Pricing
All prices on this website are quoted in Australian Dollars. Our prices are
correct at the time we upload them and are subject to change without
notice. There are two price options available to you. Domestic Prices:- (these include GST) for items being sent to an Australian
address. International Prices:- (these are exempt of GST) for items being sent to
an address outside Australia.
Return Policy
If you are unhappy with your purchase please return it in it's original
unused condition to us within 14 days. We offer a full refund for the item but
you will need to pay for all freight costs.
Gift Vouchers
Please contact us if you require a gift voucher for yourself or as a gift for
someone.
Copyright
All images and brand names used on the website are owned and belong to their
respective companies.
Business Details
Hobby Tools Australia
ABN: 19 103 593 111
BRN: B2008669T
Contact details
Follow this link for any
further help
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