Returns for faulty products will be given as per ACCC guarantees. For change of mind purchases a store credit will be be issued only. **We cannot accept returns for products that have been specially ordered in unless they are faulty**
If you are returning goods you will need prior approval from Hobby Tools Australia before sending. They must be returned using Registered Post or a Courier Service with tracking and also packaged so that thay cannot be damaged in transit back to us.
Glues and Flammables.
These cannot be shipped by air and must travel by road transport.
Our Minimum Freight Charge is $8.90
Unclaimed Parcels and incorrectly addressed returns.
Parcels that come back to us that have been incorrectly addressed or unclaimed by the receiver will attract a return charge of $12 and we will also have to recharge another postage charge on top to resend it. Australia Post charge these return fees to us so please keep a track of your parcels.